When investing in new technology, cost is always a deciding factor, especially for VoIP phone systems. No matter what features or services it’s bundled with, there’s no point in investing in a phone system that easily puts you over budget. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems.

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording.

VoIP, or Voice over Internet Protocol, is a telephony solution that allows users to make calls through any internet-enabled desk phone (hardphone) or software device (softphone). The type of business you run will determine which option is most suitable for you.

Voice over IP (VoIP) technology epitomizes every small-business owner’s IT goals. It’s affordable, flexible, and full of features that make it a valuable long-term investment. There are countless worthwhile VoIP options. You just need to know your priorities and what to look for.

Transmitting voice conversations over an internet connection can be risky, with no way of knowing whether or not anyone is tapping your calls. In response to this concern, Skype has just released a new feature that can encrypt all conversations, ensuring more privacy when calling or texting.

Incorporating Artificial Intelligence (AI) in internet phone systems seems like the logical next step to improving business telecom. However, it’s only now that businesses are truly embracing such hi-tech advances in VoIP. AI developers are paving the way for automated processes that have the potential to significantly enhance VoIP performance.

Most business owners and individual users know that making calls via VoIP is cheaper and more feature-rich when compared with the old landline telephony system. Still, you might be unaware of the VoIP service options out there, not to mention how to determine the right one for your needs.

Voice over IP (VoIP) phone systems are over two decades old, and still going strong. That’s because it provides businesses with unparalleled mobility. What’s more, VoIP developers are constantly improving the technology, which means we can expect some exciting new trends for telecommunications in 2018. Here are just a few of them.

The field of business IT is never short on insider jargon. Voice over IP (VoIP) and its long list of acronym-laden add-on features is a great example. While you don’t need to understand every term, you should at least learn the differences between open source and proprietary systems.

Efficient communication is urgently important to any business looking to succeed. Communication breakdowns lead to downtime and inefficiency, among other intangible expenses. Thankfully, all of that can easily be avoided with unified communications.

What is unified communications?

Unified communications (UC) allow you to manage all your communications from one architecture rather than separately.